From Wedneday 2nd December 2020, our retail premises will reopen, by appointment ONLY. Please refer to our Opening Times and call 0116 262 7280 to make an appointment.
Following the ever evolving situation of the COVID-19 pandemic, we will be reopening the showroom from Tuesday 25th August 2020 with a number of restrictions.
- You must wear a facemask at all times.
- Please use hand gel from dispenser on entry.
- Maintain social distancing at all times.
- Only a limited number of people will be allowed in at any one time so please be prepared to wait in the car park if necessary.
Please call 0116 2627280 if you have any questions.
We are currently open to the public via appointment ONLY.
To make an appointment, please call 0116 262 7280 and we can get you booked in.
Christmas Opening Times 2020
- Wednesday 23rd Deceber – 9:00am – 5:30pm
- Thursday 24th December (Christmas Eve) – 9:00am – 13:00pm
- Friday 25th December (Christmas Day) – CLOSED
We will be then closed for the duration of the Christmas and New Year period.
- Monday 4th January 2021 – CLOSED
- Tuesday 5th January 2021 – 9:00am – 5:30pm
It is with regret that Saturday the 13th April 2019 will be the last Saturday that we will open, for the foreseeable future. We will be opening until 8pm on Thursday evenings to compensate.
1. Customer visits with no purchase:
Firstly, we have experienced an increasing number of customers who visit the showroom. During the visit, these customers try on several shoes and/or try out several sticks by hitting a ball – which does damage over a period, rendering the sticks unsaleable. These customers have been leaving the showroom, having used the staff assistance and advice and our substantial stock facility to then go home and search and find the product cheaper on the internet. This has resulted in substantially reduced sales, whilst our overheads and staff costs have increased.
Our staff have been subjected to unnecessary aggression, and rudeness from certain customers who have demanded the lowest found internet prices, whilst expecting staff support and access to the huge stock we hold to choose from. Saturday has been the day when most of the unacceptable behaviour has taken place and when the staff are mostly female. Aggression in future will lead to the customer being escorted from the premises and barred for life.
Overall, the result is that it is no longer economically viable to open the shop on Saturdays due to this type of behaviour and the reduced sales. We are aware that across the country, shops and showrooms are closing and suffering from reduced sales, so we are not alone
We sincerely apologise to our loyal customer base, and hope this will not cause any problems for you.