Following the recent easing of restrictions we will be re-opening the showroom on a part time basis with effect from the 13th April 2021, by appointment only. We will only be opening on a Tuesday and Friday for the time being. The reason for this is that business is very slow and we still have staff on furlough until things pick up business wise. We apologise for this, but excepting furlough we have received no support in the form of grants and / or rates reductions.
To make an appointment, please call 0116 2627280 (on a Tuesday or Friday) or email firstname.lastname@example.org
The following restrictions will remain in place:
- You must wear a facemask at all times.
- Please use hand gel from dispenser on entry.
- Maintain social distancing at all times.
- Only a limited number of people will be allowed in at any one time so please be prepared to wait in the car park if necessary.
- Making an appointment is mandatory. If you just turn up, we cannot guarantee being able to serve you.
Opening Times from 12th April 2021:
|Tuesday||9:00am – 5:30pm|
|Friday||9:00am – 5:30pm|
It is with regret that Saturday the 13th April 2019 will be the last Saturday that we will open, for the foreseeable future. We will be opening until 8pm on Thursday evenings to compensate.
1. Customer visits with no purchase:
Firstly, we have experienced an increasing number of customers who visit the showroom. During the visit, these customers try on several shoes and/or try out several sticks by hitting a ball – which does damage over a period, rendering the sticks unsaleable. These customers have been leaving the showroom, having used the staff assistance and advice and our substantial stock facility to then go home and search and find the product cheaper on the internet. This has resulted in substantially reduced sales, whilst our overheads and staff costs have increased.
Our staff have been subjected to unnecessary aggression, and rudeness from certain customers who have demanded the lowest found internet prices, whilst expecting staff support and access to the huge stock we hold to choose from. Saturday has been the day when most of the unacceptable behaviour has taken place and when the staff are mostly female. Aggression in future will lead to the customer being escorted from the premises and barred for life.
Overall, the result is that it is no longer economically viable to open the shop on Saturdays due to this type of behaviour and the reduced sales. We are aware that across the country, shops and showrooms are closing and suffering from reduced sales, so we are not alone
We sincerely apologise to our loyal customer base, and hope this will not cause any problems for you.